Because your business deserves the best

Understand ʌndəˈstand  

Understand is a client driven, customer centric consultancy that helps you build world class services into everything we do.

We believe that customer always have a choice with who they engage with and buy from. This is built on trust, relationships and ensuring that the service you provide is exceptional, even when things go wrong. 

We help our clients, your customers and partners design, build, deliver, and manage best in class services that can be monitored and measured to ensure your business can provide the services your customers demand.

Whether it be assistance in building out new service offerings, updating existing ones or measuring success of those already in place we understand.

Ultimately we help you build services that your competition will find impossible to improve upon. 

We believe it is the right of every customer to expect the best service possible. We live by this in what we deliver for our clients and what we build for them;  enabling them to deliver the same best in class service to their customers and partners.

Understand Services

What we do

Whether you’re looking to define and design an objective based system for your entire organisation or measure existing services through KPIs we can assist you from inception to support

With over 20 years experience in service design and delivery covering; customer services, support, professional services we can assist you in creating a world-class service that is fully defines, documented and can be measured against.




London South Bank University (LSBU) Group

Pleased to announce that the LSBU Group approached us to define and create their Manged Network and Security Services contract that will be published on the JISC framework later this year.

Over the past few months we have successfully pulled together an outline of their current world - network and security architecture, existing services, adoption of a cloud first strategy and any reliance's on other 3rd parties.  

After further discussions on their requirements for the new partner we created a full outline of the requirements for the next 3-6 yeas, along with the creation of compliance and tender questions for bidders to complete.

The final element was the creation of a standardised weighting and scoring mechanism to ensure an even and fair marking process for all those bidding on the tender.

I am please to announce that this has now been fully completed and is with the LSBU procurement team for their final wrap and then publish.

Thank you to the LSBU Group for the opportunity and good luck to all those tendering for the new Managed Network and Security Services Contract



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